Privacy Policy

2. Personal data we collect

Depending on how you use the website, we may collect the following categories of personal data:

• identity information, such as first name and last name;
• contact details, such as email address, billing address and delivery address;
• order information, such as products purchased, selected variants, order value and delivery preferences;
• payment-related information processed by secure payment providers;
• customer support messages and return requests;
• technical data, such as IP address, device information, browser type and website interactions;
• marketing preferences, if you subscribe to communications.

3. Why we use your data

We process personal data for the following purposes:

• to process, confirm, ship and manage orders;
• to provide customer support and handle returns or refunds;
• to secure payments and prevent fraud;
• to send order confirmations, shipping updates and transactional messages;
• to improve website performance, customer experience and product presentation;
• to comply with legal, accounting and tax obligations;
• to send marketing emails only when permitted by law or with consent where required.

4. Legal bases

We rely on the following legal bases when processing personal data:

• Contract: to process and deliver your order.
• Legal obligation: for accounting, tax, consumer and regulatory requirements.
• Legitimate interests: to improve the store, prevent fraud and manage customer support.
• Consent: for optional marketing, cookies or tracking where consent is required.

5. Payment data

Payments are processed by secure third-party payment providers. Breezestead does not store full credit card numbers or full payment credentials. Payment providers may process payment information in accordance with their own security and compliance standards.

6. Service providers

We may share necessary data with trusted service providers, including:

• Shopify, which hosts and operates the ecommerce platform;
• payment providers and fraud prevention tools;
• shipping carriers and logistics partners;
• customer support, email, analytics and advertising tools;
• legal, accounting, tax or regulatory authorities when required.

7. International transfers

Some service providers may process data outside your country of residence. Where this happens, Breezestead relies on appropriate safeguards used by its service providers, such as contractual protections and recognised transfer mechanisms where required by applicable data protection laws.

8. Cookies and tracking

Breezestead may use cookies and similar technologies to run the website, remember preferences, measure performance, analyse traffic and support advertising. Where required, non-essential cookies are used only after consent.

You can manage cookies through your browser settings and, where available, through the website cookie banner.

9. Data retention

We keep personal data only for as long as necessary for the purposes described in this policy, including order fulfilment, customer support, legal, accounting and tax requirements.

Order and invoice data may be kept for the statutory retention period required by applicable accounting and tax laws.

10. Your rights

Depending on your location and applicable law, you may have the right to:

• access your personal data;
• request correction of inaccurate data;
• request deletion of your data;
• object to certain processing;
• request restriction of processing;
• request data portability;
• withdraw consent where processing is based on consent;
• lodge a complaint with a data protection authority.